Client: American Express (International) Business: Charge & Credit Cards, plus Banking Services
Programme Management: Cardmember call-centre applications, around the world. Leadership: Responsible for leading multiple projects and multiple teams, in The Americas, Europe, Asia and Australasia. This included all phases from conception to implementation and transition to production support. Support: Documenting and supporting program management processes.	Result: - Adherence to budgets. - Successful completion of projects. - Detail plans and budgets for future projects. - Documentation for new Program Managers.